Privacy Policy

This policy explains what information BillShala collects, why, and the choices you have. BillShala is operated by Shaan Enterprises ("we", "us"). It applies to this website and to the BillShala web and mobile apps.

Information we collect

• Account information — your mobile number, used to sign you in with a one-time code, and your name if you add it to your profile.
• Business information — details you enter while setting up a business, such as business name, state, GSTIN (optional), branches and warehouses.
• Business records — the data you create in BillShala: customers, suppliers, products, invoices, purchases, payments, stock, expenses and accounting entries. This belongs to you.
• Subscription and payment information — your plan, billing interval and payment status. Card, UPI or bank details are handled by our payment gateway and are not stored by BillShala.
• Technical information — logs such as IP address, device and browser type and error reports, used to keep the service secure and working.

How we use it

• To sign you in and keep your account secure
• To provide BillShala's features — billing, inventory, accounting, GST, payments and reports
• To manage your free trial and subscription
• To respond to support requests
• To detect abuse, fix problems and improve the product

We do not sell your personal information or your business records.

Who we share it with

Only with service providers who help us run BillShala, and only for that purpose:

• SMS and WhatsApp messaging providers, to deliver your one-time login codes
• A payment gateway, to process subscription payments
• Hosting and infrastructure providers, to store and serve the service

We may also disclose information when required by Indian law or a lawful order.

Your business data

Each business's records are kept separate from every other business. Only users who belong to a business can access its data. If your trial or subscription ends, your data is not deleted — it stays viewable and exportable.

Retention and deletion

We keep your data while your account is active. To ask for your account or a business's data to be deleted, contact us using the details below. Some records may need to be kept for a period required by law, such as tax and payment records.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you may ask to access, correct or erase your personal data, and to nominate someone to exercise these rights for you. You can raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.

Grievance contact: support@billshala.com

Cookies

This website does not use advertising cookies. The BillShala app uses storage in your browser only to keep you signed in and remember your selected business.

Changes

We will update this page if our practices change and revise the date above. Significant changes will be announced in the app.

Contact

See also: Data & Security.